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Interpersonal Skills Among Staff in The Work Environment

MC121

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People who attend this will learn a set of principles that will change the way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness, and their ability to handle the challenges and opportunities of the workplace. This is not a quick fix, but an introduction to skills and principles which will help you to develop self-mastery and enhance your ability as a leader in your organisation.

Embracing reality and exercising responsibility
Clarifying your vision and defining your purpose
Acting with integrity through valuing who you are
Critical leadership skills
Advanced techniques of interpersonal communication
Empowering delegation skills
Giving constructive feedback
Making meetings work

Mangment team, supervisors and any worker from any deparment

Inherent flaws in the common symbols of success
Redefining success based on your personal paradigm
Respond to key moments in your life
The emotional loop - exploring the consequences of your behaviour
Learn the meaning and nature of personal responsibility
Understand how you avoid taking responsibility for yourself
Assess your willingness to accept personal responsibility
The meaning and power of vision
Creating a vision
The communication process – understanding others’ subjective experience
Verbal and nonverbal communication techniques
Identify your own and others’ preferred ways of communicating
Myths of leadership
Interactive and institutional leadership
Emotional intelligence
Leadership and management
Managing staff performance
Motivation
Understanding empowerment

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy